Priyanka Chatterjee
- Role
- Solutions Architect - Adoption, Change and Modern Operations Management at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Priyanka Chatterjee
Technology leader with 17+ years of experience in IT operations, service management, and…
Experience
Solutions Architect - Adoption, Change and Modern Operations Management
Jun 2022 — Present
Drive digital transformations journey for customer through adoption, change, and service management challenges • Lead organizational and operational improvements for customers. • Steer readiness workshops, assessments, service improvement programs and other IT operation services. • Work closely with each work-streams in the program to develop and define complex solutions for each customer. • Ensure successful delivery of each project through communicating approach in kick-off, quality assurance session, timely escalations and close outs reports with the prioritized roadmap reinforcing customer success • Foster executive level relationships, translating Complex Solutions into contractual documents and/or engaging in contract negotiations. • Work with pursuit teams to qualify, pursue and close the most strategic opportunities. • Own delivery of the estimates to the stakeholders and customer. • Share best practices with team members to help enhance the quality and efficiency of customer support. • Build lasting relationships with the Microsoft Business Groups by working through appropriate escalation channels
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