Priyanka Biswas
Driven by quality, led by purpose, and guided by growth
- Role
- Quality Assurance Specialist at ByteDance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka Biswas
Experienced Quality Analyst with a strong foundation in content moderation, SLA…
Experience
Quality Assurance Specialist
Feb 2026 — Present · Gurugram, IN
Transitioned from Quality VSO to Quality Push, expanding responsibilities from quality evaluation to actively driving quality improvement initiatives.Focus shifted from identifying moderation errors to enabling operational improvements and improving moderator accuracy at scale.Collaborate closely with Operations, Policy, and Training teams to address quality gaps and ensure alignment with platform policies.Monitor moderation trends and identify recurring misclassifications or emerging risk patterns that may impact overall quality.Conduct root cause analysis (RCA) to understand the underlying reasons behind moderation errors and recommend corrective actions.Support calibrations, knowledge sharing, and feedback loops to ensure moderators quickly adapt to policy updates and enforcement changes.Use data-driven insights and dashboards to prioritize high-impact quality issues and track improvement over time.Maintain documentation such as trend trackers, governance notes, and policy alignment references to ensure consistent quality standards.Act as a bridge between QA insights and operational execution, ensuring that identified quality issues translate into measurable improvements in moderation performance.
Education
Rahara Bhabanath Institution For Girls
Secondary schooling
2006 — 2012
Jadavpur University
Bachelor of Engineering - BE
2017 — 2020
Rahara Bhabanath Institution For Girls
High school
2012 — 2014
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