Priyanka Bhalla
Customer Success Manager | Client Relationship Expert | CRM | Driving Retention & Growth | Ex-ADP | UL Solutions | Knowledge Management
- Role
- Client Service Specialist at UL Solutions
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Priyanka Bhalla
I’m a Customer Success professional with 6+ years of experience driving retention, onboarding, and growth for enterprise clients in SaaS, HRTech, and IT services. At UL Solutions and ADP, I’ve led client success initiatives, improved CSAT/NPS scores, and worked cross-functionally to solve client challenges.Passionate about customer experience, I specialize in proactive support, CRM tools like Salesforce & Zoho, and strategic account management. I bring empathy, ownership, and problem-solving to every customer interaction.Currently seeking remote/hybrid opportunities in Customer Success, Account Management, or Knowledge Management.
Experience
Client Service Specialist
Apr 2024 — Present
Education
Utkal University
Master's degree, Communication, Journalism, and Related Programs
2013 — 2015
Mothers Business School, Unit-I, Bhubaneswar
Master's degree, Mass Communication/Media Studies
1996 — 2010
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