Priyanka Angadi

About Priyanka Angadi

Product Management & Customer Success leader with 10+ years of experience turning complex…

Experience

1. Customer Success Product Lead Security

   Cisco

   Feb 2022 — Present

   Identify most impactful areas in the business across products, technologies, and adoption barriers for which to drive and develop customer success motions • Define scope, customer list, success metrics, and associated plan to drive a selected business outcome for the targeted set of customers. • Own overall plan development and orchestration across all the relevant parties in CX, Sales, and Partner teams to drive execution of given success program • Analyze everything for what actions & playcards are needed for CS roles at scale and high touch to ensure program outcomes are being achieved • Scorecard management – heavy focus on weekly, monthly, and quarterly performance review with indicators of performance to target and actions needed to attain. • Listen to the field – pull in relevant control point / success stories / winning plays from the field into a scalable motion within the program • Internal alignment across cross-architecture programs within security to maximize results. • Make the journey actionable – partner closely with journey leads to understand how the customer journey translates to field activities for Cisco & partners • Own format and structure of event in a box – leveraging journey assets, field insights & regional themes to accelerate renewal

Education

• Rochester Institute of Technology

  Masters, Computer Engineering

Skills

• Html
• Switches
• Eigrp
• Fpga
• Vhdl
• Network Engineering
• Routers
• Vmware
• Quicksim
• Vpn
• Bgp
• Cisco Ios
• Vlsi
• Assembly Language
• Synopsis
• Sip
• Mentor Graphics
• Ccna
• Dhcp
• Hsrp
• Rip
• Wireshark
• Tcp/Ip
• Vlan
• Dns
• H.323
• Xilinx
• Cisco Call Manager
• Sql
• Rtp
• Cisco Routers
• Ubuntu
• Networking
• Eldo
• Cisco Technologies
• Ipv6
• Wireless Networking
• Opnet
• Cisco Nexus
• Perl