Priyanka Adhikari

About Priyanka Adhikari

I am a senior technical operations and customer experience leader with over ten years of experience supporting and scaling complex SaaS and FinTech products. I have worked across TechOps, L2 and L3 support, and cross-functional programs, partnering closely with engineering, product, and business teams to resolve high-impact issues and improve how systems operate at scale.My strength lies in translating complex technical and operational problems into clear, actionable outcomes. I have led incident resolution, improved SLAs, reduced escalations, built internal tooling and documentation, and helped teams move from reactive support to more structured and sustainable operations. These experiences have shaped a systems-driven approach that values clarity, accountability, and user experience.Alongside operations and support leadership, I have developed a strong interest in design-led problem solving. I am particularly drawn to Design Operations and UX-adjacent roles where process design, tooling, and cross-team alignment play a critical role in delivering better outcomes for both customers and internal teams.At the same time, I am open to senior Technical Account Manager and support leadership roles where deep product knowledge, stakeholder management, and customer advocacy are essential. I am motivated by work that is stable, impactful, and grounded in real customer and business needs, and I bring a pragmatic, ownership-driven mindset to everything I do.I am looking for opportunities where I can contribute immediately, grow responsibly, and help teams build systems that scale with integrity.

Experience

1. Regional Team Lead Apac & Emea

   Deel

   Sep 2023 — Present

Education

• Memorisely

  UI/UX Bootcamp

• University of Mumbai

  Bachelor of Engineering, Computer Engineering

  2011 — 2015

• Kendriya Vidyalaya

  Mathematics and Computer Science