Priyanka
ITSM Manager/Project Manager|| Looking for new Opportunities
- Role
- Itsm Manager at Tech Mahindra
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Priyanka
IT Change Manager at Infosys.• Closely monitor the effectiveness of the change management process and focus on recommendations and improvements helping to enhance the process.• Perform Audit and provide recommendations to improve the quality of the change.Change Manager and driving the change process as a program across Global Technology Services within Organization. Assess RFCs to ensure that the appropriate level of planning, testing, validation has been performed through change management Perform quality assessments of changes (RFC) submitted for CAB review. Table all CRs for Change Advisory Board (CAB) meeting, issue an agenda and circulate all CRs to CAB members in advance of meeting to allow prior consideration Review RFCs for completion and assess Risk prior to submission to the CAB or ECAB. Managing Requests for Change (RFCs) via the Service Management application from the point of submission by the requestor to the point of closure. Perform User Acceptance Testing (UAT) for ServiceNow tool changes and upgrades. Participate in daily stand-up and weekly Calls.Have hands-on experience with CRM/ticketing tools like Service Now, BMC Remedy
Experience
Itsm Manager
Dec 2022 — Present · IN
Education
Vellore Institute of Technology
Master of Science - MS, Information Technology
2013 — 2017
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