Priyank Surani

Experience

1. Manager Agile Program Management

   Publicis Sapient

   Jan 2023 — Present · Bengaluru, IN

   Led offshore delivery for the implementation of a Customer Data Platform (CDP) for one of the largest retail organizations in North America, ensuring successful program setup, stakeholder alignment, and timely delivery.· Stabilized Business-as-Usual operations for a major telecom client in the Middle East after vendor transition by quickly navigating steep learning curves, streamlining workflows, and restoring delivery confidence with the customer.· Program managed a flagship organizational initiative, overseeing multiple large-scale projects, aligning cross-functional teams, and ensuring delivery against strategic business objectives.· Introduced AI-assisted Agile practices during program formation, improving sprint planning efficiency, backlog refinement, and team productivity.· Established a structured program governance model with clear visibility into budget, scope, timelines, and resource utilization, enabling better leadership oversight and proactive decision-making.· Stabilized high-pressure programs by implementing a robust risk and mitigation framework, proactively identifying potential delivery risks and ensuring minimal impact on milestones.· Built a real-time program dashboard consolidating key metrics such as delivery health, risks, capacity, and milestones, enabling faster executive decision-making and improved transparency.· Successfully managed globally distributed teams across multiple languages and cultural environments, ensuring effective collaboration and consistent delivery outcomes.· Led process automation initiatives to eliminate redundant manual tasks, improving operational efficiency and reducing delivery turnaround time.· Strengthened collaboration across product, architecture, and business leadership, ensuring strategic alignment between technical implementation and business goals