Priyank Kumar Vishnoi
Manager patient (Customer) experience at Pristyn Care with expertise in Customer Experience
- Role
- Manager Patient (Customer) Experience at Pristyn Care
- Location
- West Delhi, IN
- LinkedIn followers
- 500 followers
About Priyank Kumar Vishnoi
I am a Patient Experience Manager at Pristyn Care, a leading healthcare provider of…
Experience
Manager Patient (Customer) Experience
Sep 2021 — Present · Gurugram, IN
Directed patient experience, managing treatments and hospital stays while maintaining high satisfaction levels.Led a high-performing sales team to achieve and exceed healthcare product and service objectives.Designed and implemented SOPs, policies, and complaint resolution frameworks, ensuring compliance and quality standards.Implemented feedback mechanisms to address customer pain points, resulting in a 15% improvement in first-contact resolution (FCR).Collaborated with cross-functional teams to manage escalations effectively and drive customer retention strategies.
Education
St Marys school Bijnour
12 th, Business/Commerce, General
Jaipuria Institute of Management
Master of Business Administration (M.B.A.), finance and and marketing
2010 — 2012
INSTITUTE OF TECHNOLOGY AND SCIENCE, MOHAN NAGAR, GHAZIABAD
Bachelor of Business Administration (B.B.A.), mangement
2007 — 2010
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