Priyank Desai

About Priyank Desai

Professional with 15 years of rich and diverse experience in Operations, Digital Implementation, Account Management, Client Management, People Management for Customer Service, Technical, Sales, Hospitality and EdTech background.Start-Up experience with growing account from 50 - 350 FTE while setting up the entire process from scratchInternational and Domestic Client Management Managing big teams across multiple geographies with high revenue margins

Experience

1. Sr Manager - Operations, Account Mgmt and Transformation

   Foundever™

   Sep 2021 — Present

   Managing key accounts – focusing on revenue growth, efficiency improvement, and digital solutions implementationWork with clients and internal stakeholders in launching new business. Manage tech support programs – focusing on revenue growth and efficiency improvementManage multiple accounts for Edutech (370 FTE), Hospitality (290 FTE), Technical (210 FTE), Sales(120), B2B(230), Service Desk(90) etcIdentify digital transformation opportunities like Process automation, channel optimization, knowledge management to drive business efficiencies, improve margins and revenue growth for Tech Support as-a-service (TsaaS ™) accounts.Implement digital solutions for existing and new businesses driving efficiencies and cost savings.Focus on competitor benchmarking, product lifecycle management, and portfolio growth. Building product and solution collaterals, case studiesWork with operations and account management teams to strategically position digital products throughout the business life cycle. Partner with the Account Manager for all contract management activities, related to timely and accurate information regarding contract requirements, scope expansion/changes, and contract lifecycle management.Propose the implementation of new or emerging process, procedure, methodology, or technology to support a new or evolving business needMaintain knowledge about current industry-wide trends, capabilities of the latest technology, and the potential impact on the support business, and partner with operations relative to leveraging products, services, and information.

Education

• University of Mumbai

  Bachelor's degree

• Welingkar Institute of Management

  Postgraduate Degree, Operations Management and Supervision

  2019 — 2021

• Indian Institute of Technology, Kanpur

  Management Development Program

Skills

• Customer Service
• Customer Satisfaction
• Training
• Call Centers
• Outsourcing
• Team Management
• Management
• Contact Centers
• Vendor Management
• Process Improvement
• Performance Management
• Leadership