Priyanga T

About Priyanga T

Working on Incident manager with ITIL v4 foundation certified with almost 3.9 year experience managing service operations and cloud applications.Currently working as Major, critical incident manager at Vertx Solution, where I am responsible for escalation management, coordinate with service management and leadership review meeting. Hand on expertise in ITSM, ITIL, Service now tools monitoring tools like Grafana, App dynamic, Zabbix ensuring the service continuity. Complete CCNA certification for troubleshooting hardware related issues and managing IT services.Professional communication with a pro-active approach to problem solving with stakeholders and service management.

Experience

1. Incident Manager

   Vertx Solutions

   Mar 2022 — Present · Chennai, IN

   Incident problem Change Manager role, who effectively manage the lifecycle of all ITSM and ITIL Management and to restore IT services for user or customers as quickly as possible when an interruption takes place. I am an optimistic and friendly team player, who loves to share my knowledge with my friends and team. With 3.5 years of experience under my belt, I am not only adept with how the industry works but also my roles and responsibilities have enriched me with numerous skills. I am curious about learning new things and take initiative. Apart from the regular job, I have taken an initiative in a project which can reduce the testing engineers work by 90% using Excel. Also, I am active participant in team meeting, who can view unprecedented problem from different perspective and share his views. Currently, I am looking for a new challenging environment which will help in enhancing my knowledge and skills

Education

• S.A Engineering College

  Bachelor's degree, Electronic and communication

• Nav Bharath Vidyalaya Matric Higher secondary school

  Biology, General