Priyam Rajvanshi
Senior Software Engineer at Freshworks
- Role
- Senior Software Engineer at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Priyam Rajvanshi
A full stack software engineer with 5 years of experience in full software development life cycle process. Strong work ethics in a team or individual settings to drive product success and product efficiency.
Experience
Senior Software Engineer
Aug 2022 — Present · Hyderabad, IN
Working on a FreshDesk product that enables businesses to streamline their customer support processes.2. Analyzed, designed and developed a module called ‘Deactivated Agents’ in the CSS product, generating 5M ARR in just 2 months.3. Worked on thread collaborator service to create threads in ticket conversations similar to Slack app using Java and Spring Boot.4. Spearheaded and introduced a new addon to the billing system of the product for customers to purchase, facilitating the smooth integration of third-party apps.5. Solved escalated priority customer bugs, decreasing the backlog by 30% in 2 months and reducing SLA resolution time by 25%6. Actively managed team processes, resulting in a 35% increase in efficiency and productivity.
Education
Maharaja Agrasen Institute Of Technology, Delhi
Bachelor of Technology, Computer Science Engineering
2015 — 2019
Silver Bells Public School,Shamli
CLASS XII, Physics ,Chemistry and Maths
2012 — 2014
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