Priya More
Sr Manager National Service and Quality @Purolator Inc.
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WORK HISTORY
Sr Manager National Service and Quality @Purolator Inc.
Mississauga, ON, CA
Dedicated to ensuring service excellence across the organization by managing day-to-day service operations and compliance, while aligning with established processes and KPIs to foster a culture of continuous improvement.
EDUCATION
Sophia College
Diploma in Foods and Quality Assuarance, Food Technology and Processing
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Graduate Diploma in Business Management., Business Administration and Management, General
University of Mumbai
Bachelor of Science (B.Sc.), Microbiology, General
SKILLS
ABOUT PRIYA MORE
Results-driven leader with 17+ years of experience in driving business operations, program delivery, and supply chain optimization. Proven expertise in Lean Six Sigma methodologies, data analytics, and business intelligence, with a strong focus on continuous process improvement and operational excellence. Skilled in applying Lean Six Sigma, Agile, and PMP frameworks to optimize performance, reduce inefficiencies, and accelerate speed to market. Adept at leading cross-functional teams and strategic initiatives to enhance business performance, service quality, and customer satisfaction across diverse industries, including logistics, digital commerce, and technology. Committed to delivering measurable results and fostering a culture of continuous improvement at the organizational level.Program Management:•Plan, manage and monitor multiple inter dependent project and operational initiatives across programs.•Integrate, consolidate and manage scope, resources, timelines and budgets on projects within the program.•Be the trusted advisor and manage executive communication on all aspects of the program including progress metrics, issues and risks.•Oversee and manage performance and ROI on all initiatives within the program as per business strategy.Project Management:• Expertise in project delivery through out life cycle (i.e. concept, planning, execution, deployment & closure phases). Includes several Lean Six Sigma Black Belt projects.• Manage end to end project plans consisting of scope, schedule, cost, communication, resources, risks, issues, procurement & change control.• Design, implement & distribute dashboards on project progress metrics, milestones, issues, risks & dependencies.• Collaborate, negotiate and influence with executives, business stakeholders, vendors & industry partners to attain business goals.Business Operations:• Customer Management Manage customer onboarding, service levels, relationships, escalations, loyalty programs, warranties and claims. Drive customer personalization, satisfaction and retention strategy• Supply Chain ManagementManage end to end supply chain including order customization, demand planning, product bundling, sourcing, routing, inventory and distribution management, 3rd party fulfillment, transportation, shipping, returns management, packaging, cross border, customs compliance. Champion process optimization & efficiency improvements.
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