Priya M.

About Priya M.

Dynamic Customer Success & Sales Management Expert With 8.4 years of experience driving growth and retention in SaaS, pharmaceuticals, renewable energy, and holiday clubs, I am passionate about delivering exceptional customer success and business growth and worked for India, UK, USA, EMEA & Europe market. I have started my career with BD and now into Customer Success. I have experience in end to end Sales & Solutions on both Product & Services based Industries. Currently, I am an Account Manager at Thomson Reuters, where I manage key accounts, close high-value renewals and upsells, and develop successful territory growth strategies. I am seeking new growth opportunities and am willing to relocate to achieve my career goals. Proven Track Record: Started my career with Pre Sales / BD till post Sales - End to End solutions for 5 years and moved to the domain Client Success Managed key accounts and closed high-value renewals and upsells for clients with utmost care and involved in contract management, admin support, billing support, accounts receivable and product demos Developed and executed successful territory growth strategies and achieved over and above targets with appraisals every year based on performance Handled escalations with a growth mindset and received appreciation and accolades on NPS especially on B2C Leveraged data analysis tools (Tableau, Power BI) for strategic decision-making Delivered customer-centric solutions for HNI and Ultra HNI clients in India like Bangalore. Certifications and Skills: MBA in Marketing/IT Certifications in, Power BI, Tableau, AI, and Sales operations Professional certification with Office MS tools, Six Sigma, AI in innovation Management Skilled in CRM/EX/CX technologies, including Gainsight and Salesforce, Hubspot Adept at building strong client relationships in UK, EMEA, US and Europe

Experience

1. Commerical Account Specialist

   Thomson Reuters

   Mar 2025 — Present · Hyderabad, IN

   1) Closing renewals and upsell opportunities for an assigned geography and/or for leads assigned as part of a pooled resource group for UK, cold calling, dispute resolution, problem solving, engaging with multiple stakeholders2) Identifying the best virtual channel for engagement with customers in UK 3)Validates customer needs, shapes product plans and drives deals to close.4)Supports in developing and executing territory growth strategies with \" Growth Mindset\" Thorough understanding/experience in related technology in the CRM/EX/CX space5)Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close.6)Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.7)Handles all escalations from Digital Chat Assist.8)Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.9)Uses an automated and insight-driven Salesforce workflow to progress deals.Nurture opportunities and moving more renewals outside the ‘digital first’ selling scenarios to close for:9a) Existing ‘non-named’ account renewals9b) Existing ‘non-named’ incremental sales (upsell)10) risk management, business controls, quality assurance, business operations, compliance11)Engage in cross-organizational or internal operational initiatives and activities aimed at enhancing efficiency and effectiveness.12) Contribute to research, evaluation, and the documentation of issues pertaining to the company\'s compliance with policies and regulations, risk reduction, and control measures. Identify recurring patterns and emerging trends while actively seeking opportunities to enhance procedures and controls within the specific domain of interest.13)Good interpersonal skills14)Good verbal and written communication skills15)Ability to interpret and analyze data16)Ability to multi task

Education

• Vellore Institute of Technology

  Master of Business Administration - MBA, Marketing

  2013 — 2015

• Vellore Institute of Technology

  Bachelor’s Degree, BACHELOR OF BUSINESS ADMINISTRATION

  2010 — 2013