Priyam Dey

About Priyam Dey

Versatile and accomplished Senior Professional offering over 8+ years of experience in…

Experience

1. Client Services Manager (Project Cloud)

   Accenture

   Mar 2014 — Present · Mumbai, IN

   Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities• Serve as the client’s advocate• Field and own client requests for post initial install (PII) services to existing contracts. Manage these PIIs from point of client request to implementation of services.• Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing• Manage and own resolution of cross-functional issues impeding client’s and/or Operations ability to install and implement services• Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes• Maintain contact with clients to understand evolving service and support requirements and to develop relationships• Drive process and policy change on client’s behalf • Coordinate and manage select client quarterly business reviews • Educate and orient clients to co. policies, procedures, and customer portal• Support Sales Organization in select pre-sales tasks • Responsible for meeting or exceeding stated key performance objectives including client satisfaction, sales satisfaction, operations satisfaction, and a number of task related metrics• Develop and build relationships with cross-functional teams• Maintain strong and current product and process knowledge

Skills

• Offshoring
• Team Management
• Telecommunications
• Relationship Management
• Operations Management
• Mis
• Employee Engagement
• Vendor Management
• Performance Management
• Crm
• Call Center
• Customer Satisfaction
• Strategic Planning
• Budgeting
• Bpo
• Customer Experience
• Talent Acquisition
• Business Analysis