Priyal Patel

About Priyal Patel

I am a business technology visionary with talent for steering an organization toward innovative solutions, pioneering in healthcare information technology with an aptitude for innovation, growth strategies, operational excellence, high impact omni-channel digital experiences/strategy for product management, enterprise architecture, and technology roadmap for Fortune 15 organizations for both internal and external customers. Also, a strong focus on human centric design and experience. Lead global teams and business partnerships across the enterprise and ground-up product development from concept through implementation; serve one of the largest health insurance companies in the U.S. for over 8 years with early leadership in both start-up and Lean environments. A Six Sigma Black Belt with relentless focus on continuous improvement, leveraging quantitative and qualitative analytics, artificial intelligence, and automation. Thought leader and digital transformation expert with a track record of award innovation across industries, strategic team builder with deep experience across the healthcare ecosystem as well as depth in managing financial and cross-functional operations to achieve key performance goals. Expertise includes managing business process change to achieve maximum results with effective planning, organization, and communication skills as well as a solutions-oriented approach to problem-solving.14+ years of diverse experience across all dimensions of technology, finance, and large-scale project management/system implementation. Overseeing all global enterprise technology programs and activities. Prior to that, I led Enterprise Application Development, Program Management, IT Strategy and Transformation. I also held a range of senior business technology leadership roles in versatile domains—Banking, Finance, Retail/Hospitality, and Healthcare.Embrace the value of people and processes as an effective coach and leader with difference-making impact on the customer, organization, cost of care, and health outcomes.Areas of Expertise: KPI Responsibility | P&L Management | Requirements Analysis | Customer-Facing Solutions IT Strategy & Management | Software as a Service (SaaS)| Finance and Budget Management Public Speaking and Presentations | Continuous Process Improvement | IT Governance Data Management and Security | Project Management | Change Management Program Management | Product Implementation | Business Systems Strategy Service-Level Improvements | Implementation Methodologies

Experience

1. Information Technology Advisor

   Elevance Health

   Jan 2016 — Present · Norfolk, VA, US

   Engaged to advise on IT integration following an acquisition, with accountability for merging data from the acquired company into Elevance health\'s infrastructure and communicating the impact of that migration. Identified a critical need to develop a comprehensive IT Strategic Plan that will enable the realization of strategic goals and objectives, including strong alignment of the business with effective and efficient IT support. Uncovered solutions and opportunities/guidance supported the goal of bringing all companies onto a single platform while defending the network against growing cyber threats.Highlights: Owned and led a $30M+ operating budget and 60+ member team and 50+ contractors while collaborating with all stakeholders to identify custom applications and product enhancements. Oversaw usability, reliability, performance, and user acceptance related to data, software, and systems testing. Managed all technological services, including Medicare and Medicaid Products, services, and sales reporting in Tableau. Reduced data update time by 98% and lowered annual costs by $2M after consolidating the data repository to a single location, mitigating all data discrepancies and integrating sources, enabling same-day decisions. Delivered solution to mitigate previous fine of $10M due to data errors; created business process update to avoid future fines. Secured first-in-market status by spearheading a young member-focused community outreach strategy, capturing 25K member market from the largest competitor in New York, and establishing brand loyalty in a key demographic market.

Education

• Sardar Patel University

  Bachelor of Computer Science

• Sardar Patel University

  Master of Business Administration - MBA

• Harvard Extension School

  Organizational Leadership

  2019 — 2020

• Harvard Business School

  Leadership for Senior Executives program

  2025