Priyalal Sau
CCaaS & CX leader - Contact Center CCaaS Practice build , Pre-sales & Solution design , Digital transformation, Automation & AI
- Role
- Enterprise Consultant (Bps) at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Priyalal Sau
20 years of experience in customer experience (CX) & CCaaS domain. Have good Expertise in building CCaaS practice, Presales, Solution Architect, customer experience management (CXM) services, service design and strategy- Proven leader in driving cloud contact centre transformation and digital customer experience across global enterprise. Skilled in developing long term CCaaS strategy that align with business goals, enhances operational agility and delivers measurable ROI- Proven success in end to end leading and winning the large scale CCaaS opportunity- Expertise in Presale and solution design of leading CCaaS platforms like – Genesys cloud CX, Amazon Connect, NICE CXone Mpower, Verint, Sprinklr etc- Specialties: • Building the CCaaS practice. • Contact Center Solution Design and consulting • End to end lead the Contact center deal. • RFI and RFP response, customer presentation • Partner relationship management • Commercial inputs for business case creation- Product knowledge : • CCaaS OEMs : Nice CxOne, Genesys Cloud CX and Amazon connect,Sprinklr, Cisco UCCE, Cisco HCS etc. • WFM : Verint, NICE IEX • Recording/QM/Speech analytics : Verint, NICE and Calabrio • AI/Automation : LEX BOT, Google Dialogue flow- Was key architect/Co-founder of Tata communications CCaaS -InstaCC Global which was successfully Planned and deployed the Cloud Contact center platform across the globe.
Experience
Enterprise Consultant (Bps)
Apr 2025 — Present · Mumbai, IN
Education
Meghnad Saha Institute of Technology
B.Tech, Electronics & Communication Engg
2001 — 2005
Skills
- Pre-Sales
- Voip
- Avaya
- Sip
- Service Delivery
- Cisco Technologies
- Networking
- Telecommunications
- Contact Centers
- Cloud Computing
- Unified Communications
- Itil
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