Priya Hari
Technical Project Manager Scrum Master E-commerce Martech Crm @iRobot
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WORK HISTORY
Technical Project Manager Scrum Master E-commerce Martech Crm @iRobot
Bedford, MA, US
Led Agile projects across E-commerce, Marketing Technology, and CRM domains, partnering with global teams in US, India, EMEA, and Brazil.• Spearheaded high-impact initiatives including Dropship and TikTok Shop projects ahead of the holiday season, collaborating with external vendors and internal teams across CRM, warehouse, and finance, driving incremental revenue growth and operational efficiency.• Directed end-to-end delivery of New Product Introductions (NPI), managing timelines for creative asset production, email campaigns, and customer onboarding journeys in Salesforce Marketing Cloud, partnering with global marketing, commercial, Martech, and external creative teams to ensure successful go-to-market launches.• Spearheaded CMS migration to Salesforce, increasing content creator efficiency and achieving annual savings of $200K.• Drove the quarterly planning process for the Digital team, collaborating with Product Owners and Tech Leads to align team capacity with product roadmap, resulting in improved sprint forecasting, on-time project delivery and resource efficiency.• Established and tracked Agile KPIs (velocity, burndown charts), communicating metrics to senior leadership for transparency and performance optimization.• Facilitated daily stand-ups, sprint planning, and backlog refinement, boosting sprint delivery efficiency by 25%.• Enhanced JIRA workflows and documentation to streamline project tracking, visibility, and reporting.• Oversaw monthly accruals for the Digital team, ensuring timely invoice approvals for third-party developers and maintaining accurate monthly budget tracking to support financial transparency and accountability.• Oversaw new contractor onboarding, reducing ramp-up time and improving operational efficiency through finance collaboration and invoice management.
EDUCATION
Sullivan University
Master of Business Administration (M.B.A.), MBA
University of Mumbai
Bachelors of Engineering, Electronics & Telecommunication
Syracuse University
Master's Degree, Telecommunications Management
ABOUT PRIYA HARI
Results-driven Technical Agile Project Manager and Certified Scrum Master (CSM, A-CSM) with over 8 years of experience delivering cross-functional projects for Salesforce products across digital teams. Expert in SDLC, Agile and Waterfall methodologies, Scrum ceremonies facilitation, cross-functional collaboration, stakeholder and resource management. Adept at driving process efficiency, aligning project execution with business goals, and leveraging tools like JIRA, Confluence optimizing delivery efficiencyCORE SKILLSAgile Project Management • Scrum Ceremonies Facilitation • SDLC • JIRA & Confluence (Advanced) • Quarterly Roadmap Planning • Quarterly and Sprint Resource Planning • Project Launch Plan • Business Analysis • Salesforce (Commerce & Marketing Cloud) • Risk Mitigation • Stakeholder Management • Cross-Functional Leadership • Process Improvement • Data-Driven Decision MakingCERTIFICATIONS• Certified Scrum Master (CSM)• Advanced Certified Scrum Master (A-CSM)TECHNICAL TOOLSJIRA | Confluence | Salesforce (Commerce Cloud, Marketing Cloud)| Tealeaf | TeamSite | ServiceNow | Slack | Teams | MS Office Suite
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