Priya Elinjeril
Customer Success Manager | Digital Transformation Project Manager
- Role
- Customer Success Manager at ORO Labs
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Priya Elinjeril
PMP-certified Customer Success and Project Manager with 9+ years of experience leading digital transformation, procurement technology, and process optimization projects. I specialize in aligning project delivery with business objectives, ensuring initiatives are completed on time, within scope, and to the highest quality standards.My career spans managing cross-functional teams, driving Agile project execution, mitigating risks, and fostering strong stakeholder relationships to deliver measurable business impact. Select Career Highlights:Efficiency: Delivered a contract clean-up project 3 weeks ahead of schedule, significantly boosting operational efficiency.Scale & Scope: Drove the successful onboarding of suppliers and currently lead the implementation of an AI-based Procurement Platform for a major Europe-based Energy firm.Leadership: Expert in managing cross-functional teams, driving Agile project execution, and fostering strong stakeholder relationships across global marketsMy meticulous attention to detail and proactive problem-solving have delivered measurable business impact across O&G, Manufacturing, Finance, and Hospitality industries globally, including on-site engagements in Australia, Kazakhstan, and Brunei.
Experience
Customer Success Manager
Sep 2025 — Present
A results-driven Project Manager and Customer Success professional currently leading the implementation and orchestration of the ORO AI-based Procurement Platform for a major Europe-based Energy firm. My scope encompasses end-to-end project management, from intake and buying channel strategy to Request-to-Order and Supplier Management.Serve as the primary Account/Relationship Manager, fostering strategic partnerships and ensuring successful project outcomes. Establish and execute the Customer Success framework, including Quarterly Business Reviews (QBRs) and defining key adoption and success metrics. Partner with customer Change Managers to define and implement change management and end-user training programs. Leading comprehensive project planning for large-scale enterprise software implementation.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Specialization in Business Analytics
2020
SIES Graduate School Of Technology
Bachelor of Engineering (B.E.), Computer Engineering
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.