Priyadharshini V
Customer Service Executive @Aditya Birla Sun Life Insurance
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WORK HISTORY
Customer Service Executive @Aditya Birla Sun Life Insurance
Providing exceptional customer support to policyholders, addressing inquiries, processing claims, and resolving issues- Providing Sales Support by assisting the sales team with client queries and documentation, ensuring smooth coordination and timely policy issuance- Efficiently handling Claims processing, ensuring that all claims are assessed accurately and in a timely manner, contributing to a 98% claim satisfaction rate- Achieved high Renewal, Revival, and Retention Collections, consistently meeting monthly targets and contributing to increased customer loyalty- Managing Service to Sales targets and processes, ensuring seamless transition from sales to post-sales support, providing clients with clear and helpful guidance on policy details- Overseeing Login to Issuance process, ensuring that applications are processed smoothly and efficiently, contributing to a faster time-to-issue- Maintaining a First Time Right (FTR) rate of 92% by delivering accurate and complete policy information, ensuring minimal follow-up- Engaged in Cross-Selling of Mutual funds, Health insurance, Fixed deposits, identifying opportunities to provide clients with additional coverage options based on their needs- Collaborate with internal teams, including underwriting and claims departments, to streamline processes and improve service delivery.
EDUCATION
Fatima College
B.Com, Computer Applications
Alagappa University
Master of Business Administration - MBA, Banking and Insurance
ABOUT PRIYADHARSHINI V
MBA Graduate holding diploma from Insurance Institute of India Open to connecting with motivated professionals to explore potential opportunities for collaboration.
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