Priyadharshini V

About Priyadharshini V

MBA Graduate holding diploma from Insurance Institute of India Open to connecting with motivated professionals to explore potential opportunities for collaboration.

Experience

1. Customer Service Executive

   Aditya Birla Sun Life Insurance

   Aug 2023 — Present

   Providing exceptional customer support to policyholders, addressing inquiries, processing claims, and resolving issues- Providing Sales Support by assisting the sales team with client queries and documentation, ensuring smooth coordination and timely policy issuance- Efficiently handling Claims processing, ensuring that all claims are assessed accurately and in a timely manner, contributing to a 98% claim satisfaction rate- Achieved high Renewal, Revival, and Retention Collections, consistently meeting monthly targets and contributing to increased customer loyalty- Managing Service to Sales targets and processes, ensuring seamless transition from sales to post-sales support, providing clients with clear and helpful guidance on policy details- Overseeing Login to Issuance process, ensuring that applications are processed smoothly and efficiently, contributing to a faster time-to-issue- Maintaining a First Time Right (FTR) rate of 92% by delivering accurate and complete policy information, ensuring minimal follow-up- Engaged in Cross-Selling of Mutual funds, Health insurance, Fixed deposits, identifying opportunities to provide clients with additional coverage options based on their needs- Collaborate with internal teams, including underwriting and claims departments, to streamline processes and improve service delivery.

Education

• Fatima College

  B.Com, Computer Applications

• Alagappa University

  Master of Business Administration - MBA, Banking and Insurance