Priyadarshani Saran
Senior Operations Manager I Customer Experience I Business Development | Sales I Telecom
- Role
- Senior Operations Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyadarshani Saran
An accountable and analytically inclined Manager Operations with over 15 years of experience in the service industry. Currently designated as Manager Operations for a Telecom business. Professional Synopsis:Operations Management: Organizing and planning of the business daily activities, analysis of productivity and quality of the team\'s services, responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and optimal productivity from the team member’s. Manage attrition and shrinkage of team members through engagement and development. Lead and support Employee Satisfaction initiatives. Efficiently achieving CSAT target keeping customer satisfaction as a prime objective.People Management: setting and monitoring team member’s objectives, coaching team member’s based on performance and quality analyses. Allocation optimization of resource through understanding of capacity and process demand.
Experience
Senior Operations Manager
Dec 2024 — Present · Gurugram, IN
Education
Choudhary Charan Singh University, Meerut
Bachelor of Arts - BA
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