Priya Arunagiri

About Priya Arunagiri

Highly skilled Google CCAI specialist with a proven track record of designing, developing, and implementing conversational AI solutions across diverse platforms. Expertise in Google Dialogflow CX and ES, specializing in the development of both chat and IVR bots. Proficient in leveraging Generative AI features, integrating with Genesys PureCloud, and utilizing coding languages such as Node.js to deliver robust and scalable solutions. Adept at collaborating with stakeholders to analyze requirements, create conversational designs, and optimize customer engagement. Recognized for delivering high-quality solutions and providing effective training and knowledge transfer.

Experience

1. Google Ccai Engineer

   Accenture

   Aug 2022 — Present · Chennai, IN

   Key resource in building and implementing a multilingual chatbot with Google\'s Generative AI features for Cathay Pacific, enhancing customer engagement across 33 locales.* Developed prebuilt Dialogflow CX components for Google to optimize financial services use cases.* Created and presented multiple Dialogflow CX demos for RFPs, showcasing advanced functionalities to clients.* Conducted training sessions on Dialogflow CX for new joiners and cross-skilling initiatives.* Utilized CCAI and Generative AI to create intent, entities, flows, route groups, and datastores.* Implemented Guided RAG and RAG based on requirements.* Utilized generators for sentiment analysis, conversation summary, and skillset generation.* Collaborated with stakeholders to analyze client needs and develop POCs for new features.

Education

• Bannari Amman Institute of Technology

  Bachelor's degree

  2014 — 2018