Priya Ab

About Priya Ab

I am a Senior Project & Operations Leader with 20+ years of experience driving delivery excellence, operational transformation, and team performance across IT services, enterprise support, and large-scale operations. My career spans project management, program delivery, and operations leadership roles, where I have consistently built stable, process-driven, and high-performing teams.I specialize in end-to-end service delivery, capacity planning, SLA governance, and metrics-driven execution. I strongly believe that process orientation is the foundation of quality, and quality is the foundation of sustainable business success. I bring a structured yet pragmatic approach to problem-solving—leveraging data, root-cause analysis, and continuous improvement frameworks to deliver predictable and scalable outcomes.Across organizations such as MariApps, Amazon, CSS Corp, and Sutherland, I have led multi-team operations, scaled delivery models, supported audits and migrations, onboarded new processes, and partnered closely with stakeholders to translate strategy into execution. People leadership is central to my approach—I focus on hiring right, coaching continuously, and setting clear performance and leadership expectations.I am a keen learner who enjoys adopting new tools, technologies, and methodologies to stay relevant in evolving business environments. I view challenges as opportunities to strengthen both capability and character, and I take pride in building resilient teams that deliver consistently under pressure.Core strengths:Project & Program Management | Operations Leadership | Service Delivery | Process Excellence | People Management | Metrics & SLA Governance | Continuous Improvement

Experience

1. Senior Project Manager

   MariApps Marine Solutions

   Apr 2024 — Present

Education

• Indira Gandhi National Open University

  Master of Computer Applications (MCA), MCA

  1996 — 2003

• Modern Senior Secondary School

  SSC and HSC, Computer Science

  1993 — 1995

• HAL High School

  Junior High/Intermediate/Middle School Education and Teaching

  1983 — 1992

Skills

• Customer Service
• Vendor Management
• Problem Solving
• Operations Management
• Management
• Team Management
• Project Management
• Customer Relationship Management (Crm)
• Requirements Analysis
• IT Service Management
• Change Management
• Microsoft Office
• Outsourcing
• Team Leadership
• Service Delivery
• Business Analysis
• Software Project Management
• Itil