Priya Verma

Sr Manager Operations @Accenture

IN

Managing Content moderation/data labelling for one of social media client- Lead operations of Ops control team include communication strategy, allocation of resources, mentoring performance and human resource to practice- Continuous client engagement, weekly business reviews and implementing actions point to beat benchmarks- Monitor service delivery and ensure excellence in service levels and defined in contractual obligations with client, Drive process improvement and planning- Provide leadership assigned to personnel through effective objection setting, delegation, motivation and communication- Conduct regular meetings to ensure that personal are well informed of changes in policies and procedures - Liaise with other functions to mitigate risk to service delivery- Data mining & trend analysis- based insights to help client maximize end customer experience and optimal utilization of resources- Driving team performance and employee engagement by Reward & Recognition, career counselling, upskilling & effectively conducting performance based Talent Discussions