Priya Tayal

About Priya Tayal

Experienced Technical Database Engineer with a demonstrated history of working in the computer software industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Microsoft Azure, and Databases.

Experience

1. Senior Technical Advisor

   Microsoft

   Mar 2026 — Present · Bengaluru, IN

   Operational leadership and team management. Leading a team of 20+ engineers and handling the top clients of Microsoft, like Walmart, Shell, UBS, and many more.• Ensure that the team follows case management standards and align with the company\'s goals and objectives.•Ensure that the clients get the best support from the day they open a support ticket until the ticket is closed. Provide the team with the best resources and tools needed for performance and efficiency.• Mentor and guide team both in technical and non-technical skills by facilitating frequent training opportunities by SMEs of specific topics. • Be available and support engineers and managers in customer recovery situations to ensure quality of technical response. Have frequent business/KPI discussions with the managers and work on the areas where we need to improve.• Build and maintain relations with Product team, Program managers, and other stakeholders by giving continuous feedback shared by the customer on feature requests and work on how we can enhance the product by taking the feedback.• Facilitate customer contact to confirm resolution and to solicit customer feedback and satisfaction• Develop and assist in implementing a comprehensive professional development plan (PDP) for the Engineers in the team. Communicate to management the technical strengths and weaknesses of individual engineers and assist team members with identifying opportunities for growth• Lead case/SLA’s/problem ticket triage meetings to determine the next steps to resolve the issue.• Assess progress through a monthly review with Team Manager• Anticipate and proactively manage the escalations at the case and account level using AI driven insights and prediction models.• Oversee trend analysis on support cases, identify recurring issues and collaborate with cross functioning teams to implement long term solutions.• Proactive weekend and holiday on call support as on the need basis.

Education

• Chandigarh Group of Colleges, Landran, Punjab

  Bachelor of Technology, Computer Science

• Sophia Girls School

  Science