Priya S.
Customer Service Lead
- Role
- Customer Service Lead at Beatxp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Lead
Apr 2021 — Present
Monitored customer service metrics (call response times, resolution rates, customer satisfaction) and generated daily, weekly, and monthly reports. Addressed product inquiries and resolved complaints promptly and professionally, ensuring compliance with company standards and regulations. Conducted quality assurance audits by reviewing call recordings and resolved escalated disputes while maintaining positive customer relationships. Developed and implemented policies, procedures, and programs to handle inquiries, complaints, returns, and to enhance employee engagement. Trained new representatives on company policies and procedures.
Education
Aditya Birla Intermediate College
12th
Aditya Birla Intermediate College
10th
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