Priya Reddy
- Role
- Salesforce Senior Administrator Developer at PNC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Priya Reddy
Extensive experience in Salesforce.com, Force.com, Lightning Components, Communities as…
Experience
Salesforce Senior Administrator Developer
Mar 2021 — Present
Worked on multiple projects with Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud • Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc. • Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases • Setup Knowledge Articles and manage Cases using Knowledge Base Articles • Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration. • Hands-on experience in administration setup, e.g, managing security controls, creating validation rules, flows, process builders, custom objects, custom fields, roles, profiles, reports, custom tabs, reports, and dashboards • Maintained multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features • Created templates, page layouts, and record types according to the business process requirements. • Created custom reports and Dashboards to track the cases, asset to be available to different levels in the organization based on their profiles. • Automated Business Process using Workflow rules, Validation rules, Process Builder and Advanced Flows • Created different types of flows like Auto Launched flows and Screen Flows • Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications • Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization • Worked with Data Integrity and Duplicate Management to help clean and delete lead, contact and account data • Implemented marketing cloud, created journey builder, and implemented email studio using amp scripting • In Email studio worked with Content builder to create the templates
Education
JNTUH College of Engineering Hyderabad
Bachelor of Engineering - BE
JNTU Hyderabad
Bachelor's degree
Skills
- Css
- Salesforce.com
- Java
- Xsl
- T-Sql
- Visual Force
- Salesforce.com Administration
- Salesfroce
- Apex Data Loader
- Testing
- Apex Programming
- Html
- Salescloud
- Sql
- Databases
- Xml
- Web Services
- Javascript
- Html5
- Salesforce.com Development
- Sdlc
- Jquery
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