Priya Paul

About Priya Paul

HR services professional with 5+ years of experience in the field, and a total industrial…

Experience

1. Sr Lead

   Adecco

   Aug 2025 — Present · Bengaluru, IN

   Leading and managing teams, maintaining strict TATs, and delivering high-quality HR operations.I bring strong leadership, mentoring, and process management skills, ensuring smooth functioning across HR services and operations. Distribute cases and workload evenly across the team, while personally managing at least 50% of the individual target to maintain hands-on involvement.Actively track and report on the individual & team KPIs / Performance Metrics such as Volume, TAT, Quality, CSAT, etc.Handle and resolve escalations timely and efficiently.Conduct & support audits and performance management processes within the team.Contribute to the development and maintenance of process flow and operating procedures (SOPs/DTPs).Lead team huddles to align daily priorities and ensure consistent communication.Partner with cross-functional HR teams such as TA, Payroll, Compliance, Rewards, HRIS, and other CoEs to deliver best-in-class HR Services.Mentor team members and assist in skill development through coaching and training.Ensure adherence to the maker/checker (4-eye principle) on critical HR processes / transactions to maintain accuracy and compliance.