Priya Pathak

Experience

1. Customer Service Representative

   Swiggy

   Dec 2022 — Present · Bhopal, IN

   Handle all queries in a polite, professional manner\\\\nProbe and troubleshoot customer queries, and provide a suitable and satisfactory solution\\\\nEducate customers on services and processes\\\\nEscalate any issues to the Team Leader\\\\nAchieve agreed KPIs and Objectives\\\\nAdhere strictly to shift schedules\\\\nAdhere to laid down internal policies, procedures and processes\\\\nWork collaboratively with the team.\\\\n\\\\nHandling customer queries on Web Chat, E-mails and Social Media\\\\n\\\\nEducate current and potential customers with product and service information\\\\n\\\\nMaintain accurate customer records\\\\n\\\\nIdentify and escalate priority issues to the Team Leader and Ops Team\\\\n\\\\nActively participate in team meetings\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Saraswati shishu mandir uchhtar madhyamik vidyalaya gorbi singrauli m.p.

  B.com, Computer application, A

  2013 — 2016

• Aps university rewa

  B.com computer applications, Computer and Information Sciences and Support Services, A

  2013 — 2016