Priya Pade

About Priya Pade

As a Regional Account Service Manager at Vodafone Idea, I collaborate with cross-functional teams to resolve escalated service issues and consistently achieve a 95% customer satisfaction rating. I also develop and execute strategic customer retention initiatives that result in a 25% increase in repeat business within the first year. I hold an MBA in HR Management from Dr. D Y Patil Center For Management & Research, where I gained valuable skills in employee training, recruiting, and retention. I applied these skills in my previous roles as a Finance Operations Specialist at Bajaj Auto Ltd and a Senior Recruiter at Talent Spinners, where I improved the hiring efficiency, quality, and speed for a high-growth technology startup. I am passionate about delivering exceptional customer service and supporting the growth and success of Vodafone Idea.

Experience

1. Account Manager

   Vodafone Idea Limited

   Feb 2022 — Present · Pune, IN

   Developed and executed a strategic customer retention initiative, resulting in a 25% increase in repeat business within the first yearCollaborated with cross-functional teams to resolve escalated service issues and consistently achieved a 95% customer satisfaction rating.Facilitated consistent communication with customers through proactive reminders via e-mails and phone calls.collection percentage 104% YTDSuccessfully resolved customer inquiries and complaints, achieving a high customer satisfaction rating of 95%.Established and maintained strong relationships with key stakeholders, including C-level executives, to ensure ongoing customer loyalty and repeat business.Conducted regular customer visits to identify needs, provide product training, and resolve any issues, resulting in a 20% reduction in customer complaints.Cultivated and maintained relationships with key clients to drive revenue growth and meet sales targets.Developed customized solutions to address client needs and ensure satisfaction with products and services.Analyzed market trends and competitor activity to identify new business opportunities and recommend strategic initiatives.Collaborated with cross-functional teams to execute successful account plans and deliver exceptional customer service.Developed and implemented a comprehensive partner onboarding program, resulting in a 30% increase in new partner retention rates.Conducted training sessions and workshops for new partners to ensure a smooth integration into our company culture and values.Analyzed feedback from partners to continuously improve the onboarding experience and address any pain points or areas of improvement.

Education

• Savitribai Phule Pune University

  Master of Business Administration - MBA

  2018 — 2021

• ASM Group of Institutes

  Bachelor of Commerce - BCom

  2017 — 2018