Priya Nagdeo

About Priya Nagdeo

As a ServiceNow developer with 4+ years of experience, I specialize in IT Service Management (ITSM) modules. My expertise lies in developing, configuring, and customizing ServiceNow solutions to meet business requirements. I have a solid understanding of ServiceNow scripting, workflow customization, and ITIL best practices.

Experience

1. Servicenow Developer

   Deloitte

   Mar 2024 — Present · Bhubaneswar, IN

   As a ServiceNow developer with around 4+years of experience, I specialize in IT Service Management (ITSM) modules. My expertise lies in developing, configuring, and customizing ServiceNow solutions to meet business requirements. I have a solid understanding of ServiceNow scripting, workflow customization, and ITIL best practices.Implemented REST web service integrations to automate virtual machine operations such as power on/off, provisioning, decommissioning, and access management. • Developed APIs to fetch active server data from CMDB. • Automated distribution list (DL) management, including creation of new DLs, addition and removal of members, and deletion of DLs. • Implemented server account automation for removing server accounts in Active Directory (Azure AD).Data Migration of all old incidents, change, service Request and problem tickets from shared instance to their own dedicated instance through import sets & transform maps.Developed custom data visualizations, including tailored reports and dashboards, using Platform Analytics in a domain- separated instance.Developed client-side and server-side scripts within a domain-separated instance for enhanced functionality Actively engaged in daily SCRUM meetings, walkthrough discussions, and sprint retrospective reviews to ensure project alignment and continuous improvement

Education

• Biju Patnaik University of Technology, Odisha

  B. Tech

  2015 — 2019