Priya Modina

About Priya Modina

Experienced Process Associate with a demonstrated history of working in the information…

Experience

1. Senior Associate

   Tech Mahindra

   Nov 2023 — Present · Hyderabad, IN

   Met month-end reporting objectives anddeadlines.•Identified modifications to processes andprocedures that would promote better efficiency.•Supervised team of process associates toenhance accountability, develop professionalskills and improve efficiency.•Increased customer satisfaction by promptlyaddressing concerns and providing effectivesolutions tailored to their needs.•Trained junior associates in various process-related tasks, ensuring consistent quality acrossthe team.•Managed critical projects, successfully meetingdeadlines while maintaining high-quality outputs.•Maintained accurate documentation ofprocesses, facilitating easy reference for internalaudits and knowledge transfer.•Assessed risk factors in business processes,proposing mitigation strategies to minimize potential issues.Collaborated with cross-functional teams toimprove overall process performance and clientsatisfaction.•Performed reconciliations to drive accuracy andvalidity of financial information.•Ensured regulatory compliance within all aspectsof the operation by conducting thorough auditsand implementing corrective actions whennecessary.•Fostered strong working relationships withstakeholders through clear communication,resulting in seamless project execution.•Leveraged accounting software to perform dataentry and prepare reports and statements whileminimizing errors.•Played an instrumental role in achievingdepartmental goals by consistently deliveringresults on target or above expectations.•Streamlined processes by identifying inefficienciesand implementing solutions to enhanceproductivity.•Optimized workflows for increased efficiency,utilizing Lean Six Sigma methodologies.•Monitored and reported on process performanceto verify compliance with established standards.•Identified and resolved process issues to driveoptimal workflow and business growth.