Priya Gupta
Customer Experience Partner @ A.P. Moller - Maersk | Enhancing Client Satisfaction
- Role
- Customer Experience Partner at A.P. Moller - Maersk
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priya Gupta
Here’s a brief overview of what I bring to the table: • Customer centric and relationship-handling customer queries, first point of the escalation along with multi tasking abilities and providing timely resolutions to the customers. • Escalation Handling – Successfully resolved critical operational bottlenecks and last-minute escalations by coordinating across departments, maintaining service continuity and customer satisfaction. • Process Optimization – Streamlined workflows, improved TATs, and ensured cost-effective operations while maintaining service quality. • Customer Onboarding and account management-Ensuring smooth onboarding process for all the customers and handling multiple accounts.I am open to mid to senior-level positions across India or exploring opportunities in customer centricity where strategic thinking and ground execution go hand in hand.
Experience
Customer Experience Partner
Nov 2023 — Present · Gurugram, IN
Education
UEI Global Education
Bsc in hotel management, Hotel/Motel Administration/Management
2017 — 2019
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