Priya Goenka

About Priya Goenka

Experienced Social Media Manager with a demonstrated history of working in the marketing and advertising industry. Skilled in Microsoft Word, Public Speaking, Management, Leadership, and Email Marketing.

Experience

1. Customer Support Executive and Content Writer

   WP Event Manager

   Apr 2020 — Present

   Handling Support tickets via Email Handling the CRM System(Zoho) Answers incoming customer live chats, regarding product problems, service questions and general client concerns, including pre purchase queries. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer via email. Conducting zoom/ Google meet for explaining the functioning of the product(plugin). Update customer information in the customer service database. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers Maintain the Knowledgebases and guides for product changes. Acted as a link between product manager to inform enhances required in the product after the customer reported it. Edited and proofread website content whenever needed

Education

• Delhi Public School Surat

  higher secondary, Business/Commerce, General, A

  2003 — 2012

• S. R. Luthra Institute of Management (SFI) Second Shift -SURAT. 805

  Master of Business Administration - MBA, Marketing

• Ahmedabad School of Digital Marketing

  Certification, Digital Marketin

  2020