Pritpal Singh Semhi
Manager at LG Electronics India
- Role
- Direct Service Manager at LG Electronics
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pritpal Singh Semhi
Results-driven Service Manager with extensive experience in customer service operations…
Experience
Direct Service Manager
Aug 2023 — Present · Pune, IN
Directed and supervised the day-to-day operations of the Direct Service Centre, which included coordinating activities, managing resources, and ensuring smooth workflow. Led a diverse team of 70 Technicians and 15 Backend staff, providing guidance, support, and training as needed to optimize performance and productivity.Implemented effective strategies to handle the high volume of incoming calls, averaging per month, by optimizing scheduling, streamlining processes, and prioritizing tasks. Monitored call flow and service levels to maintain a balance between efficiency and quality of service.Maintained a customer-centric approach, emphasizing prompt resolution of issues and ensuring a positive experience for all clients. Fostered a culture of excellence and accountability within the team, resulting in consistently high levels of customer satisfaction and retention.Regularly analyzed performance metrics and KPIs to identify areas for improvement and implement targeted initiatives for enhanced efficiency and service delivery. Collaborated with cross-functional teams to address challenges and drive continuous improvement initiatives
Education
Biju Patnaik University of Technical, Rourkela
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2010 — 2014
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