Priti Pandey
Web Researcher at Vision Point
- Role
- Web Researcher at Vision Point
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Priti Pandey
DHL Express India Private Limited Mumbai, India January 2007- July 2015 Customer Service Executive- Handle customer enquiries, requests, complaints. Manage a high-volume workload within a deadline driven environment. The job is to take calls and solve queries of the existing customers by tracking shipments, taking bookings, resolving customer query and providing first time resolution. Understand customer query and provide appropriate solution. Tracking, tracing, arranging for pickups along with selling products like TDD, SII and sales lead. Part of first choice project NPA where calls are made to the customers and a feedback is taken from them to improve the performance of the company. Accenture Services Private limited. Mumbai, India May 2006- December 2006 Customer Manager The profile was to take calls and solve customer queries relating to motor insurance. Contributing in supporting the learners in training in order to help them to come up the learning curve. Coaching associates to improve their skills to ensure that they develop into good team players. Conduct Kaizen tests across all process to improve quality. Basic computer knowledge includes- Word, Excel, Power Point, etc Telephone skills (excellent) Conflict resolution skills (excellent) Technical skills (Order booking systems) Communication skills- spoken and written(excellent) Trainings attended: Solving Business problems, coaching and performance feedback, Leadership skills. Was awarded a Team Extra-miler award by the Accenture Services Private Limited. Certified International Specialist-Have completed and passed a series of international modules specific to my Job Function.
Experience
Web Researcher
Nov 2016 — Present · Mumbai, IN
Secondary Research, Industry Analysis, Advanced Excel, Market Analysis I specialize in Primary research, Secondary research and Database buildings.
Education
L S Raheja College of Arts and Commerce
Bachelor of Commerce (B.Com.)
Skills
- Operations Management
- Banking
- Powerpoint
- Teamwork
- Customer Service Experience of 8 Years
- Team Leadership
- Leadership
- Team Management
- Research
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