Priti Manmode

About Priti Manmode

Managing Consultant and Senior Quality Assurance Engineer with extensive client-facing experience, providing testing and leadership expertise, managing test teams and business case analysis for global corporations. • Passionate about providing innovative test strategies and approach for Insurance, Healthcare, and Finance clients to help organizations reach their business goals. • Diverse consulting and QA testing extensive experience across industry verticals - Insurance, Healthcare, Life Science, Finance, Energy and Telecommunications. • Recognized as a thought leader, demonstrated excellence in execution and delivery, developing and maintaining long-term client relationships. • Proven strong communication skills for escalated conflict resolutions, inter-personal skills, and problem-solving ability. • Excels in managing domestic and off-shore resources. Successfully interacted with clients throughout the United States, United Kingdom, India and Japan.

Experience

1. Senior Manager, IT Testing

   Conduent

   Jan 2018 — Present · Raleigh, NC, US

Skills

• Ibm's Watson
• Project Management
• Integration
• Telecommunications
• Project Delivery
• Quality Assurance and Testing
• Pbx
• Call Routing
• Ivrs
• Customer Service
• Software Development Life Cycle (Sdlc)
• Effective Negotiations
• Business Transformation
• Requirements Analysis
• Consulting
• Contact Center Process
• Rational Tool Suite
• Strong Communication and Inter-Personal Skills
• Employee Staffing, Training and Team Building
• Test Management
• Client Relationship and Escalations Management
• Crm/Cti Enablement
• Quality Assurance
• Financial Analysis
• Vendor Management
• Risk Management and Mitigation
• Business Case Analysis
• Defect Management and Analysis
• Testing
• Program Management
• Team and Resource Management (Onshore, Offshore)
• Cisco Cti
• Genesys Framework
• Change Management
• Budget Control
• Client Co-Ordination
• Hpqc
• Resource Management
• User Acceptance Testing
• Team Leadership