Prithviroshan Kundra
Service Desk Administrator | Ensuring Seamless IT Operations and User Support at Wipro
- Role
- Sme - Service Desk Administrator at Wipro
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Prithviroshan Kundra
In my role as a Service Desk Administrator at Wipro, I serve as the first point of…
Experience
Sme - Service Desk Administrator
Jan 2026 — Present · Chennai, IN
Act as the Subject Matter Expert for Level 1 Service Desk operations, providing technical guidance and real-time support to analysts handling enterprise user incidents.• Serve as the primary escalation point for complex L1 issues, ensuring quick resolution and strict adherence to SLA and operational standards.• Provide advanced troubleshooting for Microsoft 365, Outlook, VPN connectivity, remote desktop, and endpoint-related issues in a global banking environment.• Support Active Directory user administration, including account provisioning, password resets, access management, and group policy troubleshooting.• Monitor ticket queues and maintain service quality, ensuring high first-call resolution rates and minimal business disruption.• Mentor and train new Service Desk analysts, conducting knowledge-sharing sessions to improve team efficiency and technical capabilities.• Maintain and update knowledge base articles, SOPs, and troubleshooting documentation to streamline support processes.• Collaborate with Level 2 teams, infrastructure teams, and application owners to escalate and resolve critical incidents efficiently.• Identify recurring technical issues through ticket analysis and recommend process improvements to enhance service desk performance.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.