Prithviraj Shetty
Major Incident Management || Technology Support Specialist || Problem Management || Change Management || MS Azure Certified || Ex IBMer
- Role
- Technology Support Specialist at Infosys
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Prithviraj Shetty
I am a technology support specialist with proven expertise in Major Incident Management…
Experience
Technology Support Specialist
Jun 2022 — Present · Pune, IN
Providing Major Incident Management Lead Support to Novartis.Having Knowledge of ServiceNow Administration, and SAP tools.Monitored and analyzed incoming High Priority incidents P1 & P2, prioritizing and assigning them to the appropriate support teams based on severity and impact. Acted as the primary point of contact for major incidents, coordinating and leading incident response activities, ensuring timely updates to stakeholders.Conducted thorough investigations to determine root cause of incidents, implementing corrective actions to prevent recurrence and enhancing service restoration workflows and achieving a 95% success rate in meeting SLAs.Developed and maintained incident management documentation, including incident response plans, playbooks, and knowledge articles.Provided mentoring and training to junior incident analysts, improving their incident management skills and knowledge.Handling International Clients through Emails, Teams Chat and Calls.Awarded Infosys BPM SPOT Award for performing great work and increasing customer satisfaction within two years.
Education
Dnyanganga College of Engineering & Research
BE Computer Engineer
2008 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.