Prithviraj Shukla

About Prithviraj Shukla

Dynamic and results-driven professional with nearly 8 years in the industry. Leads by example with diversified background in Procurement, Supplier Management, and Techno-commercial support Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Addresses and resolved all order discrepancies immediately to ensure quality and maintain the organization\'s reputation Hands-on experience in ensuring delivery of high quality services to support customer\'s needs; achieving continued high customer satisfaction from all operational users for services Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs. Strong leadership skills to encourage team members, implement new policies, and improve performance and morale

Experience

1. Senior Analyst

   GEP Worldwide

   Sep 2021 — Present · Mumbai, IN

   Supplier Leveraging holistic understanding of application support tasks, thus managing and resolving queries & issues on the GEP Tool Serving as a Subject Matter Expert; working in close relation with cross-functional teams viz. Operations, IT and Other, in order to support smooth functioning of business Extending support to Buyers & Suppliers with generation of Purchase Requisitions, Purchase Orders, Invoices, Credit Memo, Receipts and Reports Using data to track orders and shipments, sales trends, demand and any process inefficiencies Helming analytical tools to identify and address critical issues, with knowledge of market/ e-business / e-procurement systems Buyer Provide L2 and L1 consultant to end users in investigation and resolution for P2P Operations. Responsible for monitoring, optimizing and performance tuning of Operational dashboard. Working proactively on the Invoices/Orders/Credit Memos/Service confirmation that are Stuck in System across all BUs. Ensuring complete documentation for ease of reporting and follow up from the customers as per the process. Troubleshooting issues across environments Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of issues Trained and mentored a lot of new employees on conflict resolution, JIRA, and Salesforce CRM Defect management through Azure DevOps and Jira Identifying bottlenecks, defects, bugs and devise solutions to these problem with help of Engineering Team and Working with Client Business POC to understand new requirements and creating ADO for such request. Then working with Engineering and Product Team to check if requirement can be implemented. Perform UAT`s as required and ensure complete documentation as defined – over the weekends

Education

• Jabin College

  Bachelor of Science (BSc), Computer Science

  2010 — 2014

• Dr.G.V.Joshi Rotary English Medium High School

  SSLC, Science

  2007 — 2008

• NMIMS CDOE

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

  2018 — 2020