Prithvi Sharma
Senior Customer Success Manager @Wizikey
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WORK HISTORY
Senior Customer Success Manager @Wizikey
Gurugram, IN
As Senior Customer Success Manager, I lead and mentor a dynamic team committed to delivering outstanding customer experiences. I drive strategic initiatives to enhance customer retention and maximize account growth by deepening client relationships and uncovering new revenue opportunities within existing portfolios. My focus lies in advancing product adoption, proactively addressing client needs, and generating incremental revenue streams, contributing significantly to the company’s sustained business growth and customer success.
EDUCATION
Tyagi Public School, Keshav Puram, Delhi
Intermediate, Engineering, Biology
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
P.D.M. college of Engineering
Bachelor of Technology - BTech, Computer Science
ABOUT PRITHVI SHARMA
As a Senior Customer Success Manager at Wizikey, I bring over 9 years of experience in customer success, strategy, and operations. I lead and mentor a dedicated team focused on delivering exceptional customer experiences, enhancing client retention, and fostering account growth. My role emphasizes leveraging team management, cross-selling, and customer experience to ensure client satisfaction and sustained business growth. My expertise includes advancing product adoption, addressing client needs proactively, and cultivating relationships to maximize revenue opportunities. By driving strategic initiatives and supporting team success, I aim to contribute to the growth of Wizikey while maintaining a customer-centric approach to innovation and service.
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