Prithvi Kumar
Technical Support Manager @Zimyo| Ex–TATA 1mg | 5+ Yrs Experience in IT & Health Care Support | JIRA | Zendesk | Help Desk | Team Handling
- Role
- Customer Technical Support Manager at Zimyo
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prithvi Kumar
I’m a dedicated Technical Support Manager, with strong expertise in Zendesk, JIRA, and…
Experience
Customer Technical Support Manager
Nov 2023 — Present · Gurugram, IN
As a Technical Support Manager at Zimyo, I specialize in delivering seamless IT support by leading teams and optimizing ticket resolution processes. I work hands-on with platforms like Zendesk and JIRA to verify, troubleshoot, and escalate issues efficiently, ensuring all customer tickets are handled within SLA and TAT guidelines.I coordinate closely with Product, QA, and Tech teams to resolve bugs and implement improvements that enhance user experience. Building strong support teams, refining workflows, and maintaining high service quality are my key priorities.Previously, I honed my skills at TATA 1mg, where I gained valuable experience managing technical support operations and customer escalations. Core Tools: Zendesk | JIRA | Kapture | MS Office | Service Desk Key Strengths: Team Leadership | SLA & TAT Management | Technical Troubleshooting | Bug Escalation | Process Improvement Current: Zimyo | Past: TATA 1mg
Education
Sri Guru Gobind Singh College Of Commerce
Bachelor of Business Administration - BBA, Business Administration and Management, General
2020 — 2022
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