Pritha Ghosh

About Pritha Ghosh

Senior Service Delivery and Business Transformation/ Change management Leader with 16+ years of experience in driving service stability, large-scale change/business transformation implementation, and IT service management across global enterprises. Known for partnering with senior stakeholders, managing risk and controls, and ensuring seamless transition from current to future-state operations. Experienced in managing critical applications, enterprise platforms, and large delivery teams in highly regulated environments.Passionate about diving deep into customer problems and solving those with modern technologies like AI platform build.A Seasoned stakeholder management professional with hands-on experience in SLA/KPIs mapping, AWS /Azure Cloud Migration, Process Transitions/Transformations, and continuous improvement planning.Let\'s bring that change you always wanted to be a part of My Core Competencies :• Setting the “Business Strategy in the right direction\".• Managing budget adherence and no cost overruns for all the projects undertaken.• Ensure Safe Execution and Zero LTIs in all the projects.• Ensure smooth execution of Portfolios /program with the latest tech on board. • Manage Project and Process Transitions on a Global level (EMEA, USA, UK)

Experience

1. Assistant General Manager - Portfolio Delivery

   HCLTech

   Mar 2025 — Present · Bengaluru, IN

   Strategic Navigator: Translate enterprise vision into practical, governed IT roadmaps, aligning global service delivery, transformation programs, and operational models with business growth, risk posture, and regulatory requirements. Balance cost, resilience, and scalability, enabling SAP, cloud, and network transformations to succeed even in resource-constrained, multi-vendor, and highly regulated environments—while consistently delivering measurable business value.• Action Driver: Convert strategy into execution by mobilizing large, distributed teams (200+ resources) and orchestrating partners across regions. With strong ownership of cutover, business readiness, and stabilization, accelerate delivery without compromising service continuity—achieving 30% faster timelines, 39% cost optimization, and near-perfect availability across complex global estates.• Team Animator: Build trust and momentum across cross-cultural, cross-functional teams, aligning internal stakeholders, vendors, and customer-facing units around shared outcomes. Through structured change management, Agile adoption, and clear governance, you enable teams to embrace new platforms, operating models, and ways of working, driving collaboration, accountability, and sustained performance improvement.• Iterative Problem Solver: Continuously strengthen systems and delivery outcomes through data-driven refinement, ITSM maturity, and CI practices. By leveraging emerging technologies (AI – LLM, SAP BTP, cloud, automation) and Lean/Agile methods, improve decision-making, reduce incidents, optimize workflows, and elevate customer experience—delivering higher efficiency, stronger controls, and long-term operational resilience.

Education

• University of Calcutta

  Bachelor of Commerce - BCom, Accounting and Business/Management

  2003 — 2006

• Indian Institute Of Social Welfare and Business Management

  Master of Business Administration (MBA), International Business & IT

  2008 — 2010

• BELUR HIGH SCHOOL

  High School , Business/Commerce, General

Skills

• Project Planning
• Strategy
• Account Management
• Change Management
• Talent Acquisition
• Root Cause Analysis
• Project Delivery
• Vendor Management
• Technical Recruiting
• Business Analysis
• Lean Six Sigma
• Program Management
• Quality Management
• Pmp
• Project Controller
• Project Coordination
• Strategic Planning
• Employee Relations
• Microsoft Project
• Project Management
• Itil V3 Foundations Certified
• Microsoft Office
• Team Management
• Project Estimation