Pritesh Shettigar

Experience

1. Senior Manager Workforce

   TaskUs

   Apr 2022 — Present · Work from home, US

   Profile: Sr.Manager - Reporting & RTM Global Command CenterAnalytics Team* Leading the Reporting Team of 18 with 1 Manager and 1 Supervisor across India and Philippines.* Assisting them with reporting strategies.* Assisting the team with reporting automation via Google Sheets, Google Data Studio & Google App Scripts.* Creating Google Bots for automated updates on KPI\'s* Debugging reports to avoid any errors in reporting front.* Developing team members with core KPI and competencies.* Assisting team members to learn new aspects in Google Data Studio.* 360 Feedback for team from Operations stakeholders across the globe.* Managing a team and their expectations.RTM Team* Leading the Real Time Management Team of 30 with 1 Manager and 1 Supervisor across India and Philippines.* Assisting them with real time strategies.* Developing team members with core KPI and competencies.* 360 Feedback for team from Operations stakeholders across the globe.* Managing a team and their expectations.

Skills

• Predictive Dialers
• Web Design
• Customer Experience
• Visual Basic
• Workforce Planning
• Microsoft Excel
• Offshoring
• Bpo
• Training
• Customer Satisfaction
• Team Management
• Soft Skills
• Customer Engagement
• Screening
• Dialer Management
• Process Management
• Performance Management
• Employee Training
• Mis
• Employee Engagement
• Workforce Management
• Telecommunications
• Transition Management
• Microsoft Office
• Operations Management
• Web Development
• Sql Server Management Studio
• Business Analysis
• Kpo
• Website Development
• Sla
• Web Applications
• Contact Centers
• Visual Studio
• Team Leadership