Pritesh Patro
IT Support Lead at Amazon Software Development Centre Private Limited
- Role
- Lead Information Technology Specialist at Amazon Web Services (AWS)
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Lead Information Technology Specialist
Sep 2016 — Present · Hyderabad, IN
Lead IT Support Specialist | L3 Tier II | IT Service ManagementExperienced Lead IT Support Specialist (L3 Tier II) with a strong background in IT operations, team leadership, and executive support. I specialize in resolving complex technical issues, managing escalations, and optimizing IT support processes to drive efficiency and improve end-user experience.Key Responsibilities & Achievements: L3 Tier II Expertise: Provide advanced troubleshooting and in-depth technical support for escalated issues, ensuring minimal downtime. Team Leadership & Mentorship: Manage and mentor L1 and L2 support associates, fostering skill development and service excellence. VIP & Executive Support: Deliver high-priority IT assistance to senior leadership, ensuring seamless technology performance. Process Improvement: Implement ITSM best practices and workflow enhancements to streamline support operations. Cross-functional Collaboration: Work closely with infrastructure, security, and engineering teams to maintain system stability and security. User-Centric Approach: Focused on delivering proactive and high-quality support, leading to improved resolution times and customer satisfaction.Passionate about IT service excellence, automation, and enterprise technology, I am always looking for ways to enhance IT operations and drive business success. Open to networking and collaboration opportunities in IT support, security, and service management.
Education
Zinc High school
Bachelor's degree, Computer Science
2011 — 2013
Narayana Junior College - India
Intermidiate, MPC
2008 — 2010
Andhra University
Bsc, Computer Science
2010 — 2013
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