Tesh Desai

About Tesh Desai

Strategic outcome focused technology leader. Over 20 years of global experience aligning and motivating cross-functional teams to achieve the strategic vision. Architected product roadmaps, led product development, established program management offices and led complex global enterprise business process and technology transformations from abstract concept to adoption. Client-facing and internal business imperatives: Enhancing customer experience, Growing revenue, Customer retention, Increased profitability, Scalability, Expense reduction, Minimizing human error, and Improving employee experience. Expert in strategy, change management, methodology, governance, forecasting, tracking and reporting; proven leader of cross-functional teams; excellent communicator and collaborator at all levels; full digital technology product and service experience in B2C and B2B configurations for desktop, laptop and mobile; built and supported SaaS, PaaS and On-premise applications leveraging big data, predictive analytics, machine learning, robotics, RFID, Cloud, IoT, AI and software integration; deployed packaged ERP, CRM and productivity SW; employed Lean Six Sigma, Agile, CT/CI/CD and DevOps; led teams of 100+ PMs, BAs, EAs, SAs, DEs, QAs and DevOps; budgets up to $100MM; risk and security standards e.g. COBIT, SOX, SOC2, ISO.Industry and Sector Experience- Technology (SaaS and PaaS)- Financial Services (Retail Banking, Credit, Commercial, Wealth)- Healthcare - Innovative Payments - HR and Payroll - Supply Chain Management - Telecommunications - Accounting Services - Packaged Software, CRM and ERP Implementation - Petrochemicals - Manufacturing

Experience

1. Head - Ai-driven Virtual Expert Platform and Product Delivery

   Intuit

   Sep 2022 — Present · San Diego, CA, US

   Lead a diverse global team or engineers, product managers, technical program managers and analysts in the development and delivery of real-time AI/ML enabled solutions aimed at enhancing user experience, customer growth and engagement.Lead strategic planning, quarterly commitments, strategic programs and operations. Comply with standards and ethical AI principles to gain customer trust. Collaborate with engineering, design, go-to-market, experimentation, customer success etc. organizations. Employed full eco-system thinking and data driven decisioning to deliver results.

Education

• Six Sigma Academy Amsterdam

  Six Sigma Black Belt Certification

• University of Bradford

  Master of Business Administration (MBA), Innovation, Enterprise and the Circular Economy

  2016 — 2020

• University of Mumbai

  MMM, Masters in Marketing Management

  1994 — 1997

• Project Management Institute

  PMP, Project Management

• University of Mumbai

  B.Engg. (Honours), Bachelor of Engineering (Chemical Plant)

• ISACA

  Certified in Risk and Information Systems Control (CRISC)

Skills

• Pmo
• Business Process
• Software Project Management
• Risk Management
• Pmp
• Project Management
• Management Consulting
• Governance
• Project Portfolio Management
• Sdlc
• Requirements Gathering
• Management
• Project Planning
• Integration
• Business Analysis
• Supply Chain
• Vendor Management
• Business Intelligence
• Project Delivery
• Requirements Analysis
• Business Requirements
• IT Strategy
• Telecommunications
• Enterprise Architecture
• Consulting
• Business Process Improvement
• Business Process Re-Engineering
• Data Warehousing
• Business Transformation
• Retail
• Banking
• Brokerage
• Insurance
• Solution Architecture
• Business Strategy
• Agile Methodologies
• Operations Management
• Financial Services
• Application Architecture
• Outsourcing