Pritesh Bhagyawant
Enterprise Management Services (EMS) Consultant || ServiceNow CSA || CIS-Discovery || CIS-Service -Mapping || CIS-Event Management || CIS-SAM || CIS-HAM || ServiceNow ITOM-ITAM-ITSM || BMC Entuity || BMC TSOM || BMC TSSR
- Role
- System Engineer at ServiceIO Consultancy Services
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Pritesh Bhagyawant
Having more than 5 yrs of experience in the Enterprise Management Services domain & …
Experience
System Engineer
ServiceIO Consultancy Services
Feb 2023 — Present · Mumbai, IN
ServiceNow ITOM:• Currently working on Indosat Ooredoo Hutchison.• Involve in installing new MID server and resolving issues related to MID servers in ServiceNow. • Involve in creating new discovery schedules, adding new IP subnets and credentials for new devices and servers in ServiceNow.• Responsible in running the quick discovery for different devices and servers andinteracting with different teams in order to troubleshoot the error during discovery and validate the results.• Responsible for adding new vendors, creating new groups and users and give the roles to users in ServiceNow. In addition, involve in changing the ownership of dashboards.• Involved in requirements gathering/ review sessions and attended daily stand-up call with scrum master and • Hands-on experience in Event Management/CMDB Health Dashboard.• Creation of users, groups and roles based on client requirement & Configuring UI policies. • Integration with SCCM, CyberArk etc.• Responsible for making design documents, SOPs for customers.ServiceNow ITSM:• Analyze the requirements from Customer.• Creation of users, groups and roles based on client requirement & Configuring UI policies.• Worked on Update sets, Change, Incident, Problem, Knowledge, Request, SLA, Catalog items, Workflow, Major Incident, etc.• Created Knowledge articles to document the steps in creating the catalog items.• Created reports and notifications/inbound and outbound emails.• Creation and configurations of Views, forms, fields, Customized tables.• Creation of catalog items, content items, variables, variable sets in catalog item.• Worked on flow designer for the automation of all VM related requests going through catalog item.• Created forms, views, UI actions, connections and credentials, rest messages.• Glide Record, Glide Form, Glide List, Glide Aggregate, GlideAjax, etc. Also have experience on UI Policies, Business Rules.• Worked on ServiceNow Integration with Slack, MS Teams, Jira.
Education
University of Mumbai
B.E
2014 — 2017
Ramrao Adik Institute of Technology
Bachelor of Engineering
2014 — 2017
Shivajirao S Jondhale polytechnic
Diploma
2011 — 2014
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