Pritam Chatterjee
Operations Manager @ Microsoft.Ex- Manager - Global Service Desk & IAM Ops.Ex-Team LeadBAU, CLIENT, STAKEHOLDER, SLA, KPI, PEOPLE & TEAM Manager||CIS/DWP||ITIL||Infra||ITSM||EUC||DSS||RDS||O365||AD/AAD||FS||SIAM||MIM||
- Role
- Operations Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pritam Chatterjee
With approximate 13 years of experience in IT Infrastructure Operations and 11 years in Bau Production Support, I currently oversee Operations & Service Delivery in Microsoft. Seasoned Ops manager with over 6 years of rich experience of tackling business critical and crucial environment and global managed and shared services programs. Ex Manager - Global Service Desk, EUC, RDS, ILC and IAM. My expertise includes Client Relationship & Resource & Stakeholders Management.Managed 24 × 7 Multilingual/Multi-regional production - SLA,KPI,KRA of People/Team/Track. Escalation management. Proficient in SNow, BMC Remedy, AD, AAD, O365, remote tools, Exchange, Avaya, Vayusphere, Trivium, Power Bi, Excel, and more. I have worked across retail, utility, life science, e-commerce, manufacturing, insurance, banking, media, edtech projects. Skilled in transition projects and adept at building teams from the ground up. A quick and continuous learner committed to drive continuous improvement.
Experience
Operations Manager
Jul 2024 — Present · IN
Education
Punjab Technical University
BCA, Computer Software Engineering
2012 — 2015
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