Pritam Soni
Digital Transformation IIM-I | DGM | CLCM & New Tech projects | Project Management | Strategic Excellence | Process Improvement | I Help Organizations Optimize Customer Journeys & Drive Efficiency with Measurable Impact
- Role
- Project and Process Manager at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pritam Soni
Over 12 yrs of experince in providing increasing levels of leadership in business, Sales…
Experience
Project and Process Manager
Aug 2020 — Present · Mumbai, IN
Process Design and Improvement: Designing new processes, rolling out existing ones, with a focus on digitalinterventions, and implementing automations wherever applicable.• Rollout and Support: Providing business support for smooth operations post-launch.• Cost Optimization: Identifying opportunities in CLCM domain to optimize servicing costs per customer.• Demand Support: Providing a clear understanding of the business requirements, approving solution documents(BRS and FRS creation).• System Support and Enhancements: Coordinating with the IT delivery team to understand issues and roadblocksin project/CR implementation and providing solutions for smooth and timely rollouts.• Collecting feedback on processes that would add value to the product as per needs and developing artifacts for thisRQA process, then getting them approved.• Participating in brainstorming meetings and sessions to identify bottlenecks during UAT and Pre-Prod phases.• Conducting training sessions for stakeholders to familiarize them with the upgraded solution.• Creating User Stories for the project and processes.• Maintaining product and sprint backlogs.• Creating process models using MS Visio.• Conducting sprint releases.• Performing product demos and facilitating sprint review and retrospection meetings.• Managing incidents using JIRA
Education
Indian Institute of Management, Indore
Digital transformation and innovation
2022 — 2023
Vidyalankar Institute Of Technology
Bachelor of Management Studies
2011 — 2013
Skills
- Online Advertising
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