Pritam Rambarapu
ITSM Professional | ERP/Infra Service Delivery | Sevice Transition, Incident, Problem, Request, CSI, SLM | ServiceNow, SAP AMS | Certified in PMP, PSM1, ITIL v4 Foundation, SAP, ServiceNow CSA
- Role
- Senior Associate at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pritam Rambarapu
I’m an IT Service Delivery Lead with 14+ years of experience in delivering ITSM solutions for regulated industries, particularly pharmaceutical. manufacturing and banking clients.I specialise in service transition, incident & change management, stakeholder engagement, and ITIL-based governance frameworks. My strength lies in building high-performing global teams, driving SLA/KPI excellence. Tools I’ve worked with include Service-Now, BMC Remedy, Power BI, and HP Service Manager. I thrive in dynamic, customer-focused environments where service quality and innovation go hand in hand.Let’s connect if you’re looking for a service leader who delivers operational excellence and process maturity.
Experience
Senior Associate
Feb 2026 — Present · Hyderabad, IN
Education
Vignan Vidyalayam
Board of Secondary Education
2004 — 2005
Sri Chaitanya Junior College
Board of Intermediate Education, Mathematics
2005 — 2007
Vidya Jyothi Institute Of Technology
Bachelor’s Degree, Computer Science
2007 — 2011
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